Privacy Policy

Thank you for choosing Euro Sleep for your online shopping needs. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website.. By accessing or using our Services, you consent to the practices described in this Privacy Policy.

1. General Terms and Conditions
   
   This website www.eurosleep.net is managed and operated by Euro Sleep. Ensuring the protection and management of your personal information is our primary concern. This Privacy Policy outlines the purpose behind the collection and processing of your data. Please thoroughly review this Privacy Policy to gain insight into our practices and methodologies for handling your data.

This Privacy Policy is subject to change in accordance with applicable laws, regulations, orders, or the Company’s internal operation policy. In such cases, changes will be notified in the Terms and Conditions.

2. Our Responsibility to Protect Your Personal Information

We are committed to safeguarding and overseeing the security of your personal information. Your data will be treated with strict confidentiality and will only be revealed in situations as outlined herein. We will handle your data in compliance with relevant laws and regulations, gathering it for legitimate purposes and ensuring its secure management.

3. Information We Collect and How We Collect It

Your personal information may be collected by the Company in the following cases:
During access to our online store.
When contacting the Company online (through inquiry messages within the Website, customer service call centers, etc.).

When participating in various events or promotions held by the Company. In the above cases, the Company may collect your personal information, which may include but is not limited to:

Name
Contact Number
Email Address
Location Information
Personal information contained in inquiry messages
Personal information required for participating in events (e.g., images, photos, personal stories)
Address information
Date of birth
Nationality
Website access logs (e.g., IP address, cookies, etc.)

4. How We Use Your Personal Information

The Company uses your information for various purposes, including but not limited to:

4.1 Marketing Activities
If you provide consent to receive marketing information from the Company, we may provide marketing information via phone, text, email, mail, push notifications or other written forms.

4.2 Inquiry-Related Contacts
We may utilize your personal information to reply to your means of contact, including emails sent via the Website.

4.3 Website Improvement and Security Reinforcement
We may utilize your personal information to improve the Website engagement and optimize the Website content for your computer or mobile devices. We may utilize your personal information to ensure that you use the Website in the fastest and safest manner.

4.4 Customer Identification and Other Issue Resolution
We may utilize your personal information to resolve issues, including customer identification arising in relation to the use of delivery services, assembly and installation services, and other services provided by the Company.

4.5 Events
We may utilize your personal information to proceed with various events and provide relevant prizes.

5. Period of Processing and Retention, and Methods for Destroying Personal Information

5.1 Period of Processing and Retention of Personal Information
As a general matter, if it is required to retain the personal information in accordance with applicable laws and regulations, the Company shall retain and use your personal information for the period and purpose as specified under relevant laws and regulations.

 

5.2 Destruction of Personal Information
The Company retains your personal information for a certain period pursuant to its internal policy and applicable laws and regulations. Upon achieving the purpose for processing the personal information, we shall destroy the information for safety purposes. Any print-out version of the personal information shall be incinerated or destroyed using a shredder, and any personal information stored in electronic files shall be destroyed in an irreversible manner using technical means.

6. When We Transfer Your Personal Information to a Third Party

Your personal information may be transferred to an affiliate of Euro Sleep group and/or a reliable service partner, in which case such personal information shall be transferred to the extent as agreed by your prior consent. We value your personal information and shall never sell or disclose your personal information to a third party for any purpose other than specified herein.

In some cases where it is necessary for a criminal investigation, the Company may be obliged to disclose your personal information to the judicial authority based on the legal regulations. Currently, the Company does not provide your personal information to any third party. If the Company commences transferring your personal information to a third party in the future, the Company shall obtain your consent in advance.

7. Delegation of Personal Information Processing

The Company delegates the processing of personal information of customers, in part or in whole, to delegates, who may process your personal information for the delegated purposes. The delegates shall handle personal information in accordance with the scope of the delegated services, and shall not use the personal information for purposes other than that of providing these services. The Company shall manage and supervise the delegates to prevent any loss, theft, leakage, falsification, or damage of your personal information caused by the service delegation.

8. Your Rights and How to Exercise Them

As a personal information principal, you have the right to exercise the following:
You may request access to see your personal information.
You may request correction of your personal information.

A legal representative of a child under [Specify Age] may request access to see, correction, deletion, processing, or suspension of processing of any personal information pertaining to the child. When requested, the Company shall confirm that the requesting party is the personal information principal or a legitimate legal representative. The Company may reject such a request only when there exists a justifiable reason as set forth under laws or a reason equivalent thereto.

9. How We Ensure Security of Your Personal Information

The Company manages the personal information collected from you in a safe environment, protecting it from unauthorized access, disclosure, use, modification, or disposal by organizations or individuals. The security of your personal information is upheld through the implementation of suitable managerial, technical, or physical measures. If you establish a password to access a specific section of the Website, it is important to maintain the confidentiality of your password and refrain from sharing it with any third party.

10. Installation, Operation, and Rejection of Cookies and Other Automatic Personal Information Collection Devices

The Company uses cookies on the Website, including but not limited to session/permanent cookies and web beacons. A cookie is a file that saves the history of a customer’s visit to this Website from their computer and informs the Company of the history. Cookies help the Company identify a customer’s web content preferences, adjust the Website according to customer preferences, and measure the degree of Website usage.

Once a customer accesses the Website, the Company uses cookies to provide targeted marketing services, personalized services, and so on, by means such as analyzing frequency of access, visit time, tracing the customer, and obtaining information on event participation and frequency of visits. A customer has the option to install cookies. A customer may accept all cookies or customize a few from the browser. However, in the event of refusing the installation of cookies, there may be a problem in the provision of services.

11. Inquiries or Complaints

If you have any inquiries regarding this Privacy Policy or your personal information collected by the Company, or any complaints regarding the protection of your personal information, please feel free to contact us through our Customer care department as below.

Name/Department: Customer care department
Phone Number: +971 58 654 4483
E-mail: info@eurosleep.net

We are dedicated to safeguarding your privacy and guaranteeing that your personal information is managed in accordance with this Privacy Policy and the relevant laws and regulations. Thank you for choosing Euro Sleep for your online shopping needs.

Euro Sleep provides a 2 years warranty starting from the date of purchase.

If your purchase appears to have manufacturing defects during the warranty period, you may contact us to make a claim. The warranty covers any manufacturing or workmanship defects of the products. Euro Sleep reserves the right to repair or replace defective products.

Please note – You will need your original sales receipt to initiate your claim.

We safeguard you against the following manufacturing defects:

Mattress

Springs exposed from the surface, Springs felt from the surface causing discomfort, Sagging of mattress on the center and sides.

All the products should be well-maintained and direct exposure to the sun must be avoided. Please note that any item that is kept under improper conditions may result in the cancellation of the warranty.

Warranty Limitations & Exclusions

If your product is repaired or replaced, the limited warranty will not be renewed.

There is no warranty coverage against neglect, improper assembly, abnormal use of products or unexpected acts of nature.

This warranty specifically excludes coverage of damage related to climate conditions including heat, light and humidity levels, such as fading, color change, stretching, or shrinking.

Disclaimer
Company expressly disclaims any liability to customers or end users.