Shipping Policy

Can I cancel the order before the scheduled delivery date? If so, what is the refund process?
Yes, you can cancel the order up to 3 days before the scheduled delivery date without any charges. We will process your refund within 5–7 days. For more details, please refer to our Cancellation Policy.

What if I receive an incorrect product? Can the correct product be delivered on priority? If an incorrect item is delivered, we will prioritize sending the correct item within 1 week after receiving the necessary details.

What is the delivery turnaround time for any online purchase? Order now and receive your delivery within 5–7 days.

Is delivery free, and what is the minimum purchase required for free delivery? We offer free delivery and fixing for orders above 250 AED. If the purchase is below this amount, a delivery charge of 1.9 AED will apply.

Is there an express delivery option available at an extra cost? Currently, we offer free delivery and fixing within 5–7 days. No express delivery option is available at this time.

Is there a Cash on Delivery (COD) option? Are there any additional charges? Yes, we offer Cash on Delivery for your convenience, with an additional charge of 1 AED. If the order cannot be delivered on the first attempt, it can be rescheduled at no extra cost—provided that the customer makes an advance online payment for the order.

Is there a weight limit for online product purchases? No, there is no weight limit for purchasing products online from Eurosleep.

Can I cancel or exchange the product at the time of delivery? Will there be any extra charges?
Yes, you can return the order at the time of delivery free of charge. For exchanges, please contact us at +971 58 654 4483

How are post-delivery issues handled (repair/refund/return/exchange/cancellation)? If a product has a manufacturing defect, you have up to 3 days after delivery to request a repair, refund, return, exchange, or cancellation.

How can I fix a convenient delivery schedule? Our logistics team will contact you one day before delivery. You may confirm your preferred date and time during the call.

What if I am unavailable at the scheduled delivery time? Can I reschedule? Are there charges?
Yes, you may reschedule the delivery date and time free of charge.

Can I nominate someone to receive the delivery on my behalf? Yes, you can nominate someone during the delivery scheduling call. The nominee must present the order confirmation (via SMS or email) and a valid ID or passport.

Can I change the delivery address after placing the order?
Yes, simply call our customer service at +971 58 654 4483 to update your delivery address.