{"id":6359,"date":"2021-01-17T05:06:12","date_gmt":"2021-01-17T05:06:12","guid":{"rendered":"https:\/\/eurosleep.net\/?page_id=3"},"modified":"2025-07-29T06:17:36","modified_gmt":"2025-07-29T06:17:36","slug":"shipping-policy-2","status":"publish","type":"page","link":"https:\/\/eurosleep.net\/ar\/shipping-policy-2\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"
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<\/p>\n

Can I cancel the order before the scheduled delivery date? If so, what is the refund process?<\/b><\/p>

Yes, you can cancel the order up to 3 days before the scheduled delivery date without any charges. We will process your refund within 5\u20137 days. For more details, please refer to our Cancellation Policy.
<\/span><\/p>\n

What if I receive an incorrect product? Can the correct product be delivered on priority? <\/b><\/p>

If an incorrect item is delivered, we will prioritize sending the correct item within 1 week after receiving the necessary details.<\/p>\n

What is the delivery turnaround time for any online purchase? <\/b><\/p>

Order now and receive your delivery within 5\u20137 days.<\/p>\n

Is delivery free, and what is the minimum purchase required for free delivery? <\/b><\/p>

We offer free delivery and fixing for orders above 250 AED. If the purchase is below this amount, a delivery charge of 1.9 AED will apply.<\/p>\n

Is there an express delivery option available at an extra cost? <\/b><\/p>

Currently, we offer free delivery and fixing within 5\u20137 days. No express delivery option is available at this time.<\/p>\n

Is there a Cash on Delivery (COD) option? Are there any additional charges? <\/b><\/p>

Yes, we offer Cash on Delivery for your convenience, with an additional charge of 1 AED. If the order cannot be delivered on the first attempt, it can be rescheduled at no extra cost\u2014provided that the customer makes an advance online payment for the order.<\/span><\/p>\n

Is there a weight limit for online product purchases? <\/b><\/p>

No, there is no weight limit for purchasing products online from Eurosleep.<\/p>\n

Can I cancel or exchange the product at the time of delivery? Will there be any extra charges?<\/b><\/p>

Yes, you can return the order at the time of delivery free of charge. For exchanges, please contact us at +971 58 654 4483<\/p>\n

How are post-delivery issues handled (repair\/refund\/return\/exchange\/cancellation)? <\/b><\/p>

If a product has a manufacturing defect, you have up to 3 days after delivery to request a repair, refund, return, exchange, or cancellation.<\/p>\n

How can I fix a convenient delivery schedule? <\/b><\/p>

Our logistics team will contact you one day before delivery. You may confirm your preferred date and time during the call.<\/p>\n

What if I am unavailable at the scheduled delivery time? Can I reschedule? Are there charges?<\/b><\/p>

Yes, you may reschedule the delivery date and time free of charge.<\/p>\n

Can I nominate someone to receive the delivery on my behalf? <\/b><\/p>

Yes, you can nominate someone during the delivery scheduling call. The nominee must present the order confirmation (via SMS or email) and a valid ID or passport.<\/p>\n

Can I change the delivery address after placing the order?<\/b><\/p>

Yes, simply call our customer service at +971 58 654 4483 to update your delivery address.<\/p>\n

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Can I cancel the order before the scheduled delivery date? If so, what is the refund process? Yes, you can cancel the order up to 3 days before the scheduled delivery date without any charges. We will process your refund within 5\u20137 days. For more details, please refer to our Cancellation Policy. What if I […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-6359","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eurosleep.net\/ar\/wp-json\/wp\/v2\/pages\/6359","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eurosleep.net\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eurosleep.net\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eurosleep.net\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eurosleep.net\/ar\/wp-json\/wp\/v2\/comments?post=6359"}],"version-history":[{"count":16,"href":"https:\/\/eurosleep.net\/ar\/wp-json\/wp\/v2\/pages\/6359\/revisions"}],"predecessor-version":[{"id":7014,"href":"https:\/\/eurosleep.net\/ar\/wp-json\/wp\/v2\/pages\/6359\/revisions\/7014"}],"wp:attachment":[{"href":"https:\/\/eurosleep.net\/ar\/wp-json\/wp\/v2\/media?parent=6359"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}